Help & Support Center
Find answers to common questions, learn best practices, and get the most out of your AI-powered resume builder.
Getting Started
How do I create my first resume?
- 1 Sign up for a free account (no credit card required)
- 2 Use our conversational intake wizard to share your work experience, skills, and education
- 3 Paste the job description you're applying for (optional but recommended)
- 4 AI generates your complete resume — review, edit if needed, then export
Can I import my existing resume?
Yes! You can upload a PDF or Word document, or import directly from LinkedIn. Our AI will automatically extract your experience, skills, and education to get you started quickly.
Supported formats: PDF, DOCX, and LinkedIn profile import.
Do I need to provide a job description?
While it's optional, providing a job description helps our AI tailor your resume specifically to that role. The AI will match keywords, highlight relevant experience, and optimize your resume for better ATS compatibility. You can create a generic resume without one, then tailor it later for specific jobs.
Resume Building Tips
How do I edit the AI-generated resume?
After AI generates your resume, you can edit any section directly. Click on any text to modify it. Changes are saved automatically. You can also use the "Regenerate" option if you want AI to rewrite a specific section differently.
What information should I include?
- Contact information: Name, email, phone, LinkedIn URL (optional)
- Work experience: Job titles, companies, dates, and key achievements with numbers
- Education: Degrees, institutions, graduation dates, relevant coursework or honors
- Skills: Technical skills, software, languages, certifications
How do I quantify my achievements?
Use specific numbers and metrics whenever possible. Instead of "improved efficiency," say "improved efficiency by 28%." Our AI will prompt you to add quantifiable results when it detects vague statements.
Examples: "Increased sales by $50K," "Managed team of 12," "Reduced costs by 15%," "Processed 200+ orders per day"
Can I create multiple resume versions?
Yes! With paid plans, you can create unlimited resume versions for different job types or industries. Each version is saved separately, and you can easily switch between them. The free plan includes one resume.
How long should my resume be?
For most professionals, one page is ideal. Two pages is acceptable if you have 10+ years of experience or many relevant achievements. Keep it concise and focused on the most relevant information for the job you're applying to.
ATS Optimization
What is ATS and why does it matter?
ATS (Applicant Tracking System) is software used by most companies to scan and filter resumes before they reach human recruiters. Your resume needs to be ATS-friendly to get past these systems.
Our AI automatically formats your resume for ATS compatibility, uses the right keywords, and structures content in a way that ATS systems can easily parse.
How does the ATS simulation work?
After creating your resume, you can test it against real ATS systems like Workday and Greenhouse. The simulation shows:
- What information gets parsed correctly
- What might be missed or ignored
- Keyword match score with the job posting
- Suggestions for improvement
What makes a resume ATS-friendly?
- Simple, clean formatting (no tables, graphics, or complex layouts)
- Standard section headers (Experience, Education, Skills)
- Relevant keywords from the job description
- Standard fonts (Arial, Calibri, Times New Roman)
Troubleshooting
My resume won't export or download
Try these solutions:
- • Check your browser's pop-up blocker settings
- • Clear your browser cache and cookies
- • Try a different browser (Chrome, Firefox, Safari)
- • Ensure you have sufficient storage space on your device
The AI isn't generating content I like
You can:
- Click "Regenerate" to get alternative versions
- Edit any section manually — all content is fully editable
- Provide more detailed information in the intake wizard for better results
I can't access my account or resume
If you're having trouble logging in:
- • Use the "Forgot Password" link to reset your password
- • Check that you're using the correct email address
- • Clear your browser cache and cookies, then try again
- • Contact support if you continue to have issues
My resume formatting looks wrong when exported
Formatting issues are usually caused by:
- • Opening PDF in an incompatible viewer — try Adobe Reader or your browser's PDF viewer
- • Converting to DOCX can sometimes change formatting — PDF is recommended for ATS
- • Custom fonts not being available — our templates use standard fonts for compatibility
Account & Billing
How does billing work?
All plans are one-time payments with no recurring billing. You pay once and get access for the duration of your plan (7 days or 30 days). No monthly subscriptions, no automatic renewals.
When you're actively job searching, you don't need to worry about cancelling a subscription to save money. Only buy access when you need it.
Can I get a refund?
Refunds are available within 7 days of purchase if you haven't created more than 3 resumes. Contact support at support@rezumai.com with your purchase details.
How do I cancel my account?
Since there's no recurring billing, there's nothing to cancel. Your access expires after your plan duration. You can delete your account at any time from your account settings, or contact support for assistance.
How do referrals work?
When you refer a friend who purchases a plan using your referral link:
- You get 3 free days of Career Boost added to your account
- Your friend gets 20% off their purchase
- Maximum 30 free days per month (that's 10 referrals)
Still Need Help?
Our support team is here to help. Contact us and we'll get back to you within 24 hours.
support@rezumai.com